The Administrative Assistant
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The Administrative Assistant
What others want.
The only way for you to be successful is to help other people get what they want!
If you find out what your supervisor considers valuable, and then make sure you give it to her/him and help them become successful, you will be more successful too. If you don’t believe me, don’t take my word for it. Read Dale Carnegie’s books, particularly, “How to Win Friends and Influence People.”
Read any self-improvement book and you will learn that hard work, focused goals, and persistence are important, very important, in getting to where you want to go in life. But so is helping other people achieve their success. Without them, you won’t achieve yours.
Do you think there is anything else that is important in achieving your goals and enjoying your work life? Somebody is almost certain to answer “attitude.”
To review the complete Skills for the Administrative Assistant workshop - Click here .
Attitude
The longer I live, the more I realise the impact of attitude on life.
Attitude, to me, is more important than facts.
It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people say or do.
It is more important than appearances, giftedness, or skill.
It will make or break a company … a church …. a home.
We cannot change the past… we cannot change the way people will act.
We cannot change the inevitable.
The only thing we can change is how we will react, our attitude.
I am convinced that life is 10% what happens to me and 90% how I react to it.
I am in charge of the one thing I have… my attitude.
To review the complete Skills for the Administrative Assistant workshop - Click here .
Creating a Simple Rule
If you try to avoid dealing with touchy situations, they seldom go away. In all probability, they will just get worse.
Defining Conflict
Conflict occurs when the emphasis is on the differences between people. The more divided you seem to be, the sooner you will fall. You get along better with people when the emphasis is on similarities between you. The difference between conflict with a friend and conflict with a difficult person is that with a friend, the conflict is tempered by the common ground you share. Obviously, then, reducing differences is essential to your success in dealing with people you can’t stand.
Two key tools for reducing differences and conflict are blending and redirecting.
To review the complete Skills for the Administrative Assistant workshop - Click here .
Personal Best, Professional Best
The Importance of Appearance
People who don’t wear the proper work uniform aren’t seen as team players and are not totally trusted. The sum total of how we think and act (positive self-projection) tells the world who we really are, so project your best self. First impressions are powerful. Interpersonal relationships can be won or lost in the first four minutes of conversation.
In bygone days, we were inherently more respectful of each other, and devoted more time to the niceties of getting to know someone and exploring common ground. Unfortunately, in today’s world, we aren’t willing to invest the time and effort to get to know one another. We make appraisals and assumptions, and form decisions, all within the space of a few seconds.
People determine seven things from your appearance.
• Income
• Education Level
• Social Position
• Sophistication
• Success
• Moral Character
• Trustworthiness
Do people agree? Why or why not?
To review the complete Skills for the Administrative Assistant workshop - Click here .
Asking and Listening
11 June 2010
The two most powerful communication skills we have, other than our non-verbal skills, are our ability to listen and to ask questions. These are the tools we use to overcome our miscommunication problems, and this may surprise you, but most of us don’t do either of them very well.
To review the complete Skills for the Administrative Assistant workshop - Click here .