Duration

2 days

Aim

In our everyday life both at work and outside, we are constantly negotiating and communicating to get the best for ourselves and the business. Today more than ever, we come across situations where we are dealing with a diverse range of circumstances and people. Everyone wanting what is best for themselves.

Those who have the tools and skills to communicate effectively and successfully are the ones who are coming out with the desired results. Dealing with people from diverse backgrounds, with different agendas to ourselves needs to be handled correctly in order that both parties walk away with mutual gains. This is carried out through effective communication that includes negotiating, persuasion, influencing and a thorough understanding of our own communication styles.

This two day workshop will focus on Communication and how to reap the benefits of understanding, planning and delivering on great communication skills.

Target Audience

Any member of staff/Individual, who formally or informally communicates with other people.

Prerequisites

This course assumes no prior training within this subject.

Course Content

Day one How do I communicate?

Do I cater for all types?

What is needed to improve my communication style?

Self-analysis questionnaire and results

Assertiveness, Aggressive and Submissive – The time and the place

Influencing

Persuasion

Day two

What is Negotiation?

Types of Negotiators

Positional Bargaining

The Successful Negotiator

Negotiation Essentials

Preparing for Negotiation

Inventing Options for Mutual Gain

Failure

Negotiating Challenges

Dealing with Negative Emotions

Personal Action Plan

Suggested Reading List

Course Objectives

At the completion of this course participants will be able to: Evaluate their own primary communication styles

Construct and action plan to strengthen their own communication styles

Assess a situation and apply the correct communication style for the circumstances

Describe the difference between, negotiation, persuasion influence

Understand how often we all negotiate and the benefits of good negotiation skills.

Recognises the importance of preparing for the negotiation process, regardless of the circumstances.

Identify the various negotiation styles, their advantages and disadvantages.

Develop strategies for dealing with tough or unfair tactics.

Course Outline