Duration

Aim

To identify the need for assertiveness in the working environment and practise key assertiveness skills. For those who would like to be assertive with losing the want to be helpful. To recognise the different communication skills

Target Audience

The course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

Prerequisites

This course assumes no prior training within this subject.

Course Content

 Relationships with others  Skill enhancer exercises  Identifying good and bad relationships  Difficult situations  Recognising aggressive, submissive and assertive behaviour  Interpersonal skills - questioning, listening, summarising, body language, Intervention style feedback  Self development, course review and personal action plans  Action Plan

Course Objectives

At the completion of this course participants will be able to:  Identify the need for assertiveness.  Recognise the difference between assertiveness, non-assertive and assertive behaviour.  Practice assertiveness skills  Knowing when saying no is the right choice to make and handling the situation comfortably

Course Outline