Duration

1 day

Aim

Assertiveness is not about being smug or arrogant; it is about being direct with our wants and preferences without violating others rights. In this day and age, it is important for both ourselves as individuals and for our business to ensure that we demonstrate assertive behaviour. It is better to say NO and offer an alternative than say YES and not deliver. It is better to ask for what we want and need rather than have someone try to second guess and waste time and energy.

Assertive individuals are far more productive than aggressive or submissive individuals and are far happier too work with.

This workshop is a fun and gentle introduction to Assertive behaviour. The workshop will give you the tools to confidently display and feel assertive in your communications.

Target Audience

The course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

Prerequisites

This course assumes no prior training within this subject.

Course Content

• Relationships with others • Skill enhancer exercises • Identifying good and bad relationships • Difficult situations and how to manage these • Recognising aggressive, submissive and assertive behaviour • Interpersonal skills - questioning, listening, summarising, body language, Intervention style feedback • Self-development, workshop review and personal action plans • Action Plan

Course Objectives

At the completion of this course participants will be able to: • Recognise the difference between assertiveness, non-assertive and assertive behaviour. • Identify the need for assertiveness. • Identify the need for submissive and aggression and know how to deliver these. • Manage communication with difficult people. • Recognise the different stages of conflict • Display assertiveness skills • Know when saying no… and offer an alternative  Knowing when saying no is the right choice to make and handling the situation comfortably

Additional Information

Imagine being able to: • Being able to ask for something in a way that works for all parties. • Recognise when someone if being fair (assertive), arrogant or submissive. • Deal with difficult people, in a confident and professional manner. • Being able to confidently say no… and where appropriate offer alternatives. • Recognise the signs and phases of conflict. • Have an opportunity to share and listen to other peoples experiences when working with others. • Practice this in a fun environment that allows you to do this without being the centre of attention… unless of course you want too.

• Practice this in a safe environment…

Course Outline