Duration

1 day

Aim

To equip people with the knowledge and skills required to be able to understand and manage change effectively.

Target Audience

For managers, supervisors and staff who require a greater understanding of change in order to both deal with it personally and support others going through the process.

Prerequisites

This course assumes no prior training within this subject.

Course Content

• What is Change?

• The Change Cycle

• The Human Reaction to Change

• The Pace of Change

• The Pyramid Response to Change

• A Four Room Apartment

• Dealing with Resistance

• Adapting to Change

• Strategies for Dealing with Change

• Managing Anger

• Managing Stress

• Workshop Wrap-Up and Action Plan

Course Objectives

At the completion of this course participants will be able to: • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.

• See change not as something to be feared and resisted but as an essential element of the world to be accepted.

• Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.

• Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.

• See change as an opportunity for self-motivation and innovation.

• Identify strategies for helping change be accepted and implemented in the workplace.

• Produce personal action plans

Course Outline