Duration

1 day

Aim

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses of the word.

Target Audience

All staff and Managers

Prerequisites

This course assumes no prior training within the subject.

Course Content

 Introduction and Course Overview  Defining Coaching  Interpersonal Communication Skills  Self-Disclosure  Critical Coaching Skills  More on Communication  Learning Styles and Principles  Benefits/Consequences  Skills Involved in Coaching  The Coaching Model  Feedback  Coaching Problems  Workshop Wrap-Up and Action Plan

Course Objectives

**At the completion of this course participants will be able to: **

 Use coaching to develop their team  Develop the coaching skills that help improve individual performance  Demonstrate the behaviours and practices of an effective coach  Recognise employees’ strengths and give them the feedback they need to succeed  Identify employee problems and ways you can help to correct them

Course Outline