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Course Catalogue

Business and Management Development
Administrative Assistant
Skills for the Administrative Assistant The Minute-Taker’s Workshop
Business and Management
Business Leadership – Becoming a Great Leader Managing and Living with Change Managing Meetings Motivation at Work Negotiating for results! Risk Management Supervisory/Team Leader Skills The Line Manager’s Role in Staff Development Writing Reports and Proposals
Coaching Skills
Coaching: A Leadership Skill
Change Management
Change and how to deal with it Introduction to Change Managing and Living with Change Secrets of Change Management
Communication Skills
Advanced Communication Skills Assertiveness without Aggression Business Writing Interpersonal Skills Negotiating for results! Successful Communication Skills Telephone Techniques Writing Reports and Proposals
Customer Care
Critical Elements of Customer Service Customer Care – Make the Difference! Customer Care – Making the Difference! Customer Services, NVQ Level Two
Facilitation Skills
Facilitation Skills
Finance
Budgets and Managing Money
Presentation and Public Speaking Skills
Public Speaking: Conquering your fear of speaking in public Public Speaking: Presentation Survival School Public Speaking: Speaking Under Pressure
Team Building
Team Building and Performance Team Building Workshop
Time Management
Getting Things Done: Personal Development Boot Camp Practical Time Management Time Management and Outlook
Train the Trainer
Advanced Skills for the Practical Trainer Train-The-Trainer Essential Skills for New Trainers Train-The-Trainer Inspire, Motivate and Educate Train-the-Trainer Using Activities to Make Training Fun
Project Programme
Project Management Advanced Project Management Fundamentals Project Management Intermediate Project Management Techniques to Increase Effectiveness Risk Management
Computer Skills
Microsoft Office Applications
Office 2010
Microsoft Access 2010
Microsoft Access 2010 - Level One, Two & Three
Microsoft Excel 2010
Microsoft Excel 2010 - Level Three, Advanced Microsoft Excel 2010 - Level One, Introduction Microsoft Excel 2010 - Level Two, Intermediate
Microsoft Outlook 2010
Microsoft Outlook 2010
Microsoft Powerpoint 2010
Microsoft PowerPoint 2010
Microsoft Word 2010
Microsoft Word 2010 - Level One, Introduction Microsoft Word 2010 - Level Three, Advanced Microsoft Word 2010 - Level Two, Intermediate
Office 2007
Microsoft Access 2007
Microsoft Access 2007, Level One and Two
Microsoft Excel 2007
Microsoft Excel 2007 - Level Three, Advanced Microsoft Excel 2007 - Level One, Introduction Microsoft Excel 2007 - Level Two, Intermediate
Microsoft Outlook 2007
Microsoft Outlook 2007
Microsoft Powerpoint 2007
Microsoft PowerPoint 2007, Level One and Two
Microsoft Sharepoint 2007
Microsoft SharePoint Server 2007
Microsoft Word 2007
Microsoft Word 2007 Level Three, Advanced Microsoft Word 2007 Level Two, Intermediate Microsoft Word 2007 - Level One, Introduction
Office 2003
Microsoft Access 2003
Microsoft Access 2003, Level One and Two
Microsoft Excel 2003
Microsoft Excel 2003 - Level One, Introduction Microsoft Excel 2003 - Level Three, Advanced Microsoft Excel 2003 - Level Two, Intermediate
Microsoft Outlook 2003
Microsoft Outlook 2003
Microsoft Project 2003
Microsoft Project 2003
Microsoft Powerpoint 2003
Microsoft PowerPoint 2003, Level One and Two
Microsoft Word 2003
Microsoft Word 2003 - Level One, Introduction Microsoft Word 2003 - Level Three, Advanced Microsoft Word 2003, Level Two, Intermediate
Operating Systems
Windows 7 Level one and Two

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