Duration

2 days

Aim

Designed to help people who deal with others in a work context to examine their own behaviour and to develop skills with regard to their interactions with others. Recognising what is acceptable behaviour in both the work and personal life. To empower the individual to be a more rounded communicator who gets their point across.

Target Audience

Aimed primarily at developing interpersonal skills for managers and specialists who have had little or no formal training in the subject. It is useful for anyone in a position of responsibility or influence where interaction with other people is an important area.

Prerequisites

This course assumes no prior training within this subject.

Course Content

 Individual learning objectives  What are Interpersonal Skills?  Identifying relevant skills and behaviour  Effective first impressions  Non-verbal communication  Behaviour to achieve objectives

Course Objectives

At the completion of this course participants will be able to:

 Identify relevant skills and behaviour for effective interactions with others  Identify how their behaviour can influence other people’s behaviour  Practise a range of skills and techniques to help their interactions with others  Develop and individual action plan for apply effective interpersonal skills back at work

Course Outline