Duration

1 day

Aim

To empower participants to confidently prepare and conduct negotiations professionally and successfully.

Target Audience

Any member of staff/Individual, who formally or informally communicates with other people.

Prerequisites

This course assumes no prior training within this subject.

Pre-Workshop Assignment (optional): Participants will be asked to bring to the workshop some examples of recent negotiating situations, including a situation they felt they handled well, a situation that could have been handled better, and a situation that they felt uncertain about. Participants will be asked to be prepared to share these examples with others in the group.

Course Content

 What is Negotiation?  Types of Negotiators  Positional Bargaining  The Successful Negotiator  Negotiation Essentials  Preparing for Negotiation  Inventing Options for Mutual Gain  Failure  Negotiating Challenges  Dealing with Negative Emotions  Pairs Exercise  Debrief  Personal Action Plan  Suggested Reading List

Course Objectives

At the completion of this course participants will be able to:  Understand how often we all negotiate and the benefits of good negotiation skills.  Recognises the importance of preparing for the negotiation process, regardless of the circumstances.  Identify the various negotiation styles, their advantages and disadvantages.  Develop strategies for dealing with tough or unfair tactics.  Gain skill in developing alternatives and recognising options.  Have the opportunity to practice the “how to”of these skills in a supportive environment

Course Outline