Duration

2 days

Aim

We all want to enjoy our working day and offer a good service to our managers and the company. This two day workshop gives participants the opportunity and toolkit to enhance their current skills and confidence. Offering traditional and up to the minute approaches to today’s Administrative Assistant and their changing role.

Target Audience

All administrative staff that are new to the role or would like to enhance their current skill levels.

Prerequisites

This course assumes no prior training within the subject.

Course Content

 Introduction and Course Overview

 Personal Best, Professional Best

 Putting Others at Ease

 Distorted Thinking

 Feeling positive

 Assertiveness

 Communication Skills

 Asking and Listening

 Non-Verbal Messages

 Writing Skills

 Getting Ahead

 Self Management

 Setting Goals

 Working as a Team

 Working with Difficult People

 Learning to Say No

 De-Stress Options You Can Use Right Now

 Workshop Wrap-Up

Course Objectives

At the completion of this course participants will be able to:

 Understand the importance of professional presence on the job.

 Learn how to self-manage to become more effective and efficient.

 Improve their communications skills, including listening, questioning, and being more assertive.

 Improve their communications skills through writing.

 Increase their effectiveness in recognising and managing conflict, and dealing with difficult people.

Course Outline