Duration

3 days

Aim

To get a clear understanding of the role, and identify/practise key skills for effective supervision. Looking at four areas of supervision, the individual, the team, the task and the customer. To give the participants the skills to a lead a team.

Target Audience

Those who have recently been promoted to a first line management, Team Leader or supervisory role, and have had no formal training on the subject before.

Prerequisites

This course assumes no prior training within this subject.

Course Content

 The role of the supervisor  Communication  Assertiveness  Thinking skills  Planning and decision making  Leadership and styles  Action centred leadership  Motivation  Training and development  Presentation skills  Coaching summary  Development  Action Plan

Course Objectives

At the completion of this course participants will be able to:

 Clarify participants role within the company  Identify the key skills required for effective supervision  Develop personal action plans for future self-development  Understand the need to motivate team and how to achieve this  Employ the relevant leadership style for the situation  Present themselves and their team in a professional manner  Understand the training options available to benefit their team

Course Outline