Communication Skills -The Next Level

Course Contents

Course Contents

Course Duration

2 day


In our everyday life, both at work and outside, we are constantly negotiating and communicating to get the best for ourselves and the business. Today more than ever, we come across situations where we are dealing with a diverse range of circumstances and people with everyone wanting what is best for themselves.  Those who have the tools and skills to communicate effectively and successfully are the ones who are coming out with the required results.  Dealing with people from diverse backgrounds, with different agendas to ourselves, needs to be handled correctly in order that both parties walk away with mutual gains.  This is carried out through effective communication that includes negotiating, persuading, influencing and a thorough understanding of our own communication styles.

This two day workshop will focus on Communication and how to reap the benefits of understanding, planning and delivering on great communication skills.

Target Audience

Any member of staff/individual, who formally or informally communicates with other people.


This course assumes no prior training within this subject.

Course Contents

Day one

  • How do I communicate?
    • Do I cater for all types?
    • What is needed to improve my communication style?
  • Self-analysis questionnaire and results
  • Assertiveness, Aggressive and Submissive – The time and the place
  • The four E’s
  • Influencing
  • Persuasion

Day two

  • What is Negotiation?
  • Types of Negotiators
  • Positional Bargaining
  • The Successful Negotiator
  • Negotiation Essentials
  • Preparing for Negotiation
  • Inventing Options for Mutual Gain
  • Dealing with failure
  • Negotiating Challenges
  • Dealing with Negative Emotions
  • Personal Action Plan
  • Suggested Reading List

Course Objectives

At the completion of this course participants will be able to:

  • Evaluate their own primary communication styles
  • Construct an action plan to strengthen their own communication styles
  • Assess a situation and apply the correct communication style for the circumstances
  • Describe the difference between negotiation, persuasion and influence
  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognise the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles, their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.

Course Bookings and Full Course Outline

To book your course, discuss arrangements or get further information call us now on 020 3489 6734 or complete our quick Enquiry Form and we will contact you.

You can also view and print the full course outline including detailed course contents.

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