ILM – Management Development Programme

Course Duration

5 days

Course Contents

Course Contents

To build and enhance existing managerial and leadership skills and techniques and apply these to real situations. To provide an advanced level toolkit

Target Audience
For Managers who have been in a management role for 3 years or more. Managers who understand their strengths and weaknesses and aspire to improve on these to develop their existing skills.

Completing the Introduction to Management programme or, a minimum of 3 years Management experience.

Course Contents
• Advanced Communications
• Performance Appraisal
• Stress Management
• Disciplinary Management
• Leadership and Management Styles
• Change Management
• Problem Solving – Tasks
• Monitoring and Control
• Time Management

Course Objectives
At the completion of this course participants will be able to:
• Communicate in a more professional manner.
• Recognise others communication styles.
• Recognise the need to change your own communications style.
• Performance Appraisals
• Carry out the appraisal cycle and the organisations appraisal process
• Prepare, conduct and record for appraisal
• Manage the feedback process
• Set SMART objectives
• Disciplinary procedures

• Highlight the importance of a positive approach to handling disciplinary situations and to identify the management responsibilities involved in handling disciplinary situations.

• Identify the main types of disciplinary problem
• Demonstrate the actions required in preparing and planning to carry out a formal disciplinary interview
• Stress Management
• Define stress
• Appreciate personal levels of stress and examine a variety of responses
• Begin to recognise stress in others
• Understand the importance of the correct handling of the situation
• Leadership and Management Styles
• Recognise your own primary management style
• Understand which styles suit your role
• Begin to work towards balancing your management styles
• Change Management
• Research the requirement for change and give input to the change process
• Manage the communication process within your team
• Understand the different emotional phases of change
• Problem Solving – Tasks
• Decide on the most appropriate tool
• Detach the underlying cause from the symptom
• Review the options
• Monitoring and Control
• Look at ways of Monitoring and Controlling your team and projects without being big brother!
• Time Management
• Analyse your time management
• Schedule and prioritise your work load
• Set manageable objectives
• Look at delegation and the process behind it