Performance Appraisals

Course Duration

Course Content

Course Content

1 day


Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Target Audience

Supervisors and Managers who require an understanding of the issues, policies and ways to manage Performance Appraisals.


This course assumes no prior formal training within this subject.

 Course Content

  • Benefits and potential drawbacks of appraisals
  • The appraisal cycle and the organisations appraisal process
  • Preparing for appraisal
  • Conducting the appraisal
  • Recording the appraisal
  • Setting and monitoring objectives
  • Managing the feedback process
  • Feedback practice
  • Development and action planning
  • Participant action plans
  • Handling difficult appraisal situations
  • Fair assessment of performance
  • Planning the practice appraisal
  • Action Plan

Course Objectives

At the completion of this course participants will be able to:

  • Pinpoint the positive and potentially negative aspects of appraisal.
  • Clarify the benefits to the individual, the manager and the organisation.
  • Understand how to manage the process to gain maximum benefit.
  • Understand organisation’s appraisal process: aims and procedures, and paperwork.
  • Explore methods of gathering information to assess performance.
  • Clarify in what ways both appraiser and appraisee need to be prepared.
  • Recognise the different approaches to appraisal and how to adopt the most appropriate one.
  • Identify the skills required for effective appraisal.
  • Develop three key skills: Listening, Questioning, and Feedback.
  • Assist participants to recognise the importance of documentation.
  • Develop familiarity and skills in their completion.
  • Understand the benefits of carefully set objectives
  • Distinguish SMART from other objectives
  • Set performance measures
  • Monitor objectives
  • Understand in detail the importance and role of feedback in appraisal.
  • To know what components of feedback make for success, using the johari window as a framework.
  • Demonstrate the importance of development and action planning to ensure appraisal discussions are translated into workable plans and action.
  • Identify the most appropriate ways to plan actions for task and development purposes.
  • Identify the range of ways to develop staff and to be able to choose the most suitable.
  • Encourage a commitment to carry forward the learning from the programme.
  • Clarify common types of difficult appraisal situations.
  • Recognise which are particularly relevant situations for the individual participants.
  • Consider the factors behind any difficulties.
  • Know methods to tackle them, to take preventative action to reduce their effect, or eliminate them from occurring at all.

Course Bookings and Full Course Outline

To book your course, discuss arrangements or get further information call us now on 020 3489 6734 or complete our quick Enquiry Form and we will contact you.

You can also view and print the full course outline including detailed course contents.


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