What have our guests and partners been saying about us?

Don’t just take our word for it….. should you wish to hear first hand about our services from our clients, please ask and we will arrange.

The Firs

The Firs is a flexible residential short breaks service, which is available to all families in Harrow where there is a child/young person between the ages of 5 and 18 who has a severe learning disability.  The aim is to provide children/young people with a variety of experiences and relationships outside of their own home whilst also providing families with a break from meeting the additional support needs of the children/young people with special needs. Since 2009 we have maintained our “Outstanding” grading with Ofsted therefore we have a very high standard of working to ensure we maintain this each and every year.

Since 2007 Bute Ltd have facilitated our annual team day, I have no hesitation in recommending Bute as an excellent company who provide superb facilitation & training sessions.

We have had the same trainer/facilitator (Margo Manning) for the past seven years. She has devoted time to develop an in-depth knowledge & understanding of our service and the team which has made a huge difference to our team days.  Her style of training/facilitation is exceptional and her approach is very much liked by the team.  Our team days are very inspirational and energising and generate a lot of ideas which are then continued through the year by myself and the Firs Deputy Manager.

Margo takes the time to meet with us prior to our team day to plan the topic and afterwards there is follow up phone calls/meetings to review how it went and what areas can be improved upon.  Her knowledge of team building, communication, conflict management, learning styles, dynamics of teamwork (to name but a few) is exceptionally strong and she has had a very positive influence on my style of management over the years which has supported my development, and that of the service.

Margo Manning is one of the best trainers/facilitators that I come across during my 20 years in the care field and have no hesitation in recommending her and Bute Ltd.


Eithne Staunton Manager, The Firs Short Breaks Residential Centre, Harrow Council

Bute Ltd offer the guarantee of ‘If we do not deliver you simply do not pay’. We have not had to use this and do not envisage that we will. We engaged Bute to design and deliver a Management Development Programme. They did that and more.

They took care of all the administration, leaving us to get on with other work. They delivered a nine month development programme that exceeded our expectations, our Managers now have a greater awareness of the legal requirements imposed upon them and the company in their day to day roles. In addition to this, there has been marked improvement in both performance and morale with both the managers and their teams. Bute provide post programme support that is second to none, our staff have used this and are always very satisfied with the response. They allocated a primary trainer to the project, and the trainer built an amazing relationship with our staff. In fact, the trainer continues to deliver additional development programmes. With the success of the Management Development Programme we have engaged Bute for both their Consultancy and Coaching services. Again, to date they have surpassed our expectations.

Bute Ltd provided us with a trainer for our in-house roll-out of a bespoke package.From day one the trainer  did everything possible to find out about the culture of our business as well as getting to know the terminology used. His delivery of the programme was fantastic and he received great feedback from the participants. He used his initiative on many occasions saving us time and effort. Bute’s account manager kept in regular contact with us to ensure that we were assisted all the way with the project and of course to ensure their trainer was happy…. how refreshing. Bute’s engagement with us and their assistance ensured a smooth and successful roll-out.

A lot of time and money was saved using Bute Ltd, they do the hard work and deliver a series for great workshops.

Using Bute saved us hours in admin and follow-up. The course was fantastic! It was a particular help having an after course support service, this has been and is still being used by our staff.

When our Account Manager from Bute said that their workshops were delivered in a way that treated individuals as adults, we did not give it a second thought. That was until our own staff came back and said that the course was excellent, it was great to be treated like an adult and be asked our opinion. Then we thought…. they have a point.

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I was truly pleased with Bute,  the Trainers’  and the manner in which we were trained and most of all the ongoing support received  with the course and the technical  assistance   throughout,  if I were to require any training for myself or staff I would not hesitate to recommend BUTE.    In my working span of  in excess of 30 years  and relating to the numerous Training Courses I have attended and seen,  BUTE definitely rates highly for me,  from beginning to end,  I was totally comfortable with the level of training and when pushed for time  the support I received to complete my tasks. FIRST CLASS.